Why did this bot not send a sell signal when the conditions were reached

Bug info: At 04.41 the bot bought TAO at $377.7.
The 2% minimum Take Profit was met from 07.11, and the MA condition was met at 07.19, but there was no sell signal sent.
The bot should have sold at 07.19 and bought at next MA-crossover at 07.45
This means that I lost 2 good deal here.

  • Bot URL → Gainium app
  • [Optional] Steps to reproduce →
  • Expected result →

Thank you for reporting this issue. We have received your bug details regarding the bot’s failure to send a sell signal when the conditions were met. We will investigate this matter promptly.

Since you mentioned a specific bot, we appreciate you including the bot URL for reference. Additionally, if there was a specific deal ID related to your transactions, please provide that as it will help us in our analysis.

We will update you shortly with our findings.

I cant find the deal start at 04.41 (I understand timezone diff, but no deal started at 41th minute). Also no deal with start price 377.7.
Can you please send deal id?

Deal id:67aebcb6dc4e3d76f8443cc5


Its not start price, but close price and update time, not start time.
As far as I can see there were few triggers, but unrealized profit was under 0.