Bug info: his bot has been market as in RANGE couple of time in the past weeks but I can’t see why it’s in range since I have the funds, the deals aren’t in the TP area and I have more only 2 on 10 max oped deals
Thank you for bringing this issue to our attention, Rossano. We have received your report regarding the bot being marked as in RANGE unexpectedly. We’ll take a closer look at the situation shortly.
Since you have provided the bot URL, our team will use that for investigation. If there are any additional details you think might help us understand the issue better, feel free to share them.
If you were also referring to a specific deal related to this problem, please provide the deal ID. We appreciate your patience as we work to resolve this matter.
Hi Rossano,
Thank you for bringing this to our attention. The issue where your bot is being incorrectly marked as “in RANGE” is due to a false positive triggered by a combination of static and dynamic price filters. Our team is aware of this and is working to resolve it by improving how these filters operate.
In the meantime, rest assured that your funds and deals are safe, and this issue does not affect the actual execution of your trading strategy. If you have any further questions or need assistance, feel free to reach out.
Apologies for the inconvenience, and thank you for your patience!
Best regards,
Amia