Bug info: Deal didn’t open on the 9th but the condition happened
- Bot URL → Gainium app
- Expected result → it should have opened a position
Thank you for your report regarding the deal that didn’t open. We have received your feedback and will investigate the issue shortly.
Since you mentioned a bot, you included the bot URL, which will help us in our review. If you have any additional details, feel free to share them.
If you are able to provide the deal ID related to this issue, that would be helpful as well. We appreciate your patience as we work to resolve this.
Thank you for bringing this to our attention. We apologize for the inconvenience you’ve experienced with the bot not opening the deal as expected. Our development team is currently investigating the issue, and it seems to be related to the indicators. We appreciate your patience as we work to resolve this. Please feel free to share any additional details or if there’s anything else we can assist you with in the meantime!
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When can I get a response?
We are still confirming the updates. Since update there are no known problems.