Deals not opening from Webhook - Multipair bot

Bug info:

  • Bot URL → Gainium app
  • [Optional] Steps to reproduce →
  • Expected result →

I’m using a multi pair bot with alerts from TradingView. I can see the webhook messages arriving in the events section of Gainium and I can also see the pair information there too however, the bot doesn’t open the deal. There’s no other information like warnings or errors.

Thank you, Mark, for reporting this issue and providing detailed information. We’ve received your report and will investigate it promptly. We’ll update you shortly with more details or a resolution. Appreciate your patience!

How did you name pairs in the webhook message?

Started by coding the webhook message directly in to the alert function in PineScript. I can see when the the message triggers that it’s what is expected from the webhook config. I tried to copy & paste the deal start command in to a buy condition too but still no open deal.

I can see that the messages land in the events section like this:

{
“action”: “startDeal”,
“symbol”: “XRP_USDT”
}

It does not mattor if you coded it in pinescript or not once it is triggered it will be sent immediately. Message seem correct to me. I dont know what is causing it to not execute.

What do you see in the bot events? If there is no record of a webhook then it never reached.

I can see the Webhook events arriving in the events but the deals don’t open. Example below:

{
“action”: “startDeal”,
“symbol”: “NEAR_USDT”
}

Since the original post, 1 deal has opened on AAVE_USDT but it has ignored all other commands.

The bot is configured to open a max of 10 positions across 200 pairs

It seems the issue is related to some symbols (like TON, SUI) not being included in the bot’s settings. Additionally, there was a problem with how the symbols were being filtered to fit within the maximum number of deals, as they were sorted alphabetically. The good news is that this issue has been identified and will be fixed in the next release! In the meantime, you can double-check your bot’s settings to ensure the symbols you want to trade are properly configured.

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Thanks for the update.

I understand that some of the pairs aren’t enabled and therefore, I don’t expect the deals to open for those pairs. This is why I used the examples of pairs that are included in the pairs list. XRP, NEAR, LTC are all included in the pairs list but the deals haven’t opened but I can see that the messages have arrived.

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