Hi there!
I’m testing your service in Binance spot. I had a long signal from tradingview with your webhook, at 5:25 pm but the order has been filled at 5:33 pm, at a higher price than it should. As you can see, the delay was 8 minutes, too long for a market order!
I need to know why. Can you verify?
Thanks.
Deal: 67c478b09552d00b3d2a23c4
We have received your bug report regarding the delay between the webhook action and the order execution. Thank you for providing the deal ID (67c478b09552d00b3d2a23c4) and the bot URL (Gainium app). We will investigate this issue and provide an update shortly.
The delay you experienced was due to the paper trading system encountering high volatility at the time. The bot processed signals in a timely manner. We don’t typically observe these kinds of delays on real exchanges during the same period.
You don’t understand, it’s not about volatility.
The order was delayed with 8 minutes. which is inacceptable.
You asked why and the response is volatility. The paper system is not as reliable as the live system and can get overwhelmed during high volatility, which means it can take a few minutes to process any signal.
Ok, so how do I suppose to test your platform? I need to see that is working.
Update I had another order which has been ignored.