Error: reduce-only order has same side with current position

Bug Reports
1

Bug info: Following error appeared on my bot.

  • Bot URL → Gainium app
  • [Optional] Steps to reproduce →
  • Expected result →
2

Thank you for reporting the issue regarding the error message “reduce-only order has same side with current position” that appeared on your bot. We have received your report and will investigate the problem shortly. In the meantime, we will look into the bot you provided: Gainium app.

If you have any further details about the expected result or steps to reproduce the issue, please share them with us. We’ll provide an update as soon as possible. Thank you for your patience!

3

Manually closing the deals doesn’t work also

4

Have you tried with cancel the deal?

5

Is this paper or real? Is hedge mode activated?

6

This is real. Cross margin mode is activated. This is for my short position, but there is also a long running. Could this be the conflict?

7

I cancelled the deal and restarted the bot. Erorr has been gone now.

8

You have 2 bots, using KAS, long and short.
You should enable hedge, otherwise one bot will close the position of another.

9

That was the issue, didnt think about this.
This can be closed.