Error - symbol not permitted for this account

Urma-Gurd · January 17, 2025, 5:48pm

Bug info:
Bot error - symbol not permitted for this account. I think it’s ENA/USDT on Binance?

Bot URL → Gainium app
[Optional] Steps to reproduce →
Expected result → Would help diagnose if the error would show the coin

Amia · January 17, 2025, 5:48pm

Thank you, Urma-Gurd, for reporting this issue. We’ve received the details about the “symbol not permitted for this account” error and the related ENA/USDT pair on Binance. Our team is reviewing it and will provide an update shortly. If we need further information, we’ll let you know.

Urma-Gurd · January 17, 2025, 5:49pm

I’ve removed ENA/USDT from my pairs, but the deal is still showing on the bot

maksym.shamko · January 17, 2025, 5:56pm

Your removed, but the deal still there. You need to cancel the deal.

Urma-Gurd · January 17, 2025, 6:08pm

That got rid of it thanks. Any idea why it isn’t permitted? It’s listed on Binance spot

maksym.shamko · January 17, 2025, 6:46pm

Probably no included in tradable symbols in API key settings