Fixed (User Error) - Bot Stats showing no data despite a month of deals

Bug Reports
1

As per the title, my Bot Stats have all turned to zeros. I believe this may have started on the 4th August but cannot be certain. I do know that the data was there previously.

(upload://1Cp3Aj9WZdpfbx1l7xrR7r8weJA.png)

Thanks!

2

We have received your bug report regarding the bot stats showing no data. We are investigating this issue and will update you shortly. Could you please provide the URL of the bot in question?

3

It is this bot

https://app.gainium.io/bot/685b8e1160e0332b07942b62

4

Yes, stats are cleared, becuase you have made changes in bot the related to stats calcualtion.
When you changed the bot you should have seen to warning said that stats will be reset.

Stats will start again when will be closed deals, that created after 4 August 2025 р., 16:29:30.816 UTC

5

Thank you Maksym, sorry I missed that warning or rather I’ve seen it before and so I didn’t read it this time and forget that making a change would reset those stats.

I changed the max open deals because for some reason two deals opened for the same pair the other day (sorry I forget which day and which pair), which shouldn’t be possible as my strategy is a Trading View Script that sends open and close signals. It can’t send an open signal for a pair if there is already a deal open on that pair, so something went wrong. One of the deals closed so I wasn’t that bothered but went into the bot settings and changed max deals to 1 to avoid it repeating.

I have since then noticed that there are 4 pairs which should have opened deals and didn’t - the deal opening signal happened on Trading View for each of these pairs and webhooks were sent but the deals didn’t open.

But that is past… however the problem seems to be still happening

Just to confirm I have a webhook in my event log dated 7/8/25 (today) for OMUSDT

{
“action”: “startDeal”,
“symbol”: “OM_USDT”
}

But Gainium did not open the deal

6

Just recieved webhook in Gainium but the deal hasn’t opened

{
“action”: “startDeal”,
“symbol”: “RAY_USDT”
}

7

Im not sure how it should open new deals. You have max deals set to 1, and currently there are 13 active deals left from previous settings

8

I though that setting was applied per pair, so I have 17 pairs but I only want it to open each pair once.

Should that setting be 17?

Thanks!

9

You now has max total open deals - 1, and max deals per pair - 10
What you want to do is max deals per pair set to 1, and max deals per bot - 17

1 Like
10

Thank you so much, I really appreciate your help!

1 Like