I created several bots on several coins. AFTER the last system update, I noticed that positions close on the Kucoin exchange but do not close in the Gainium system. They are still active on Gainium but not on the Kucon exchange. As a result, new Bot positions are not opened.
Bug info:
The rest are still in the game. I don’t know if it won’t be the same with them.
Thank you for reporting this issue, Chomik Trader. We have received your bug report regarding the positions not closing on Gainium after closing them on the Kucoin exchange.
We appreciate you providing the bot URL for the affected bot. Our team will look into this matter shortly and provide an update as soon as possible.
If you have a specific deal ID that is related to this issue, please share it with us for more context.
Thank you for bringing this issue to our attention, Chomik Trader. We’re sorry to hear that you’re experiencing this problem, and we understand how frustrating this must be for you and your trading activities.
Our development team is currently investigating an issue with real-time updates from KuCoin. This seems to be the root cause of why positions are not being properly closed in Gainium after being closed on the exchange. We’re working hard to identify the exact cause and implement a solution as quickly as possible. In the meantime, we recommend keeping an eye on your email and our platform announcements for updates.
We truly appreciate your patience and understanding as we work to resolve this matter. Your feedback is invaluable in helping us improve Gainium, and we’re committed to ensuring your trading experience is as seamless as possible. Thank you for being part of the Gainium community!