Bot id https://app.gainium.io/combo/6930fcb2ed80bf7d4885cfcb
Deal id 6933058ef42a5e39f8054490
Error: Not enough balance Order id: CMB-GR-HlSlXACznKAWMA71GEMiFcDlSsyA, side: buy, price - 89923.6 , order type: deal grid order, balance total - 449.63771128 USDT, free - 58.295786480000004 USDT, required - 56.3820972 USDT
As it says above Free > required so not sure why it errors
Hello! We’ve received your bug report regarding the “Short Combo bot issue” with bot ID https://app.gainium.io/combo/6930fcb2ed80bf7d4885cfcb and deal ID 6933058ef42a5e39f8054490. You mentioned that you received an “Error: Not enough balance” despite your free balance appearing greater than the required amount.
We understand your concern, as this is a known issue that other users have also reported. Based on information we have, the displayed free balance may not always be entirely accurate due to update frequency, or funds might be locked in other orders. Our team is aware of these complexities, and we’re continually working to improve how balances are reflected and processed. We’ll update you shortly as we investigate this specific instance.
This happens sometimes. The not enough funds error means the exchange rejected the order because there is not enough funds. We do provide how much is free but that is a snapshot is not real time. So if you refresh balances you should see there is actually not enough funds.
Seems like it placed the missed buy order without me anything.
Logically as it’s a short combo I don’t see why usdt will fall short as we sell for a higher price meaning more usdt is available always than needed for the buy order set at a lower price
You think there might be a timing or refresh issue from the time usdt gets available from the previous sell to when gainium tries to place the buy order?
Some times the funds are in your balance but not immediately available. That will also trigger the not enough funds error, and it will resolve by itself.