Slow Start/Stop response via UI and API

seeing very slow bot START STOP operations?

I mean, like sometimes i have to press START and wait 2-3 minutes and nothing happens.
then again and again.

no errors, just does not start.

tried with API too - get successfull response " “data”: “Bot scheduled to start”

but nothing happens too.

Just did a test and made some screenshots:
3 times “scheduled bot start” via API
13:00, 13:03, 13:05 (UTC)
bot only started at 13:10 (16:10 local time)

I understand that this is not a HFT platform :slight_smile:
but 5-10 minutes to start is not great at all, worst part - that sometimes it wont start at all.

Are you getting rate limited? or your servers are overloaded?
or its my local issue?

thanks


2025-05-05 16_06_14-Swagger UI and 5 more pages - Work - Microsoft​ Edge
2025-05-05 16_05_00-Swagger UI and 5 more pages - Work - Microsoft​ Edge
2025-05-05 16_02_35-Swagger UI and 1 more page - Work - Microsoft​ Edge

We have received your report regarding the slow bot start/stop operations and the delays you’re experiencing via both the UI and API. Thank you for the detailed information and screenshots; they are very helpful. We’ll investigate this issue and provide an update shortly. Could you please provide the URLs for the bot(s) you are experiencing this issue with?

affects all the bots.

Your bots has around 5k indicators. It could take some time to connect/reconnect to them all, depending on the system load.
Open status is set only once and they processed ony by one. If you send open multiple times, only first will be processed.

thanks for the info!

I will work on reducing them.

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