Cannot Close or Cancel Deal

Bug Reports
1

Bug info: No matter what I do, I cannot cancel or close this deal:

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I received an error reporting a position couldn’t be closed, I realised this deal was not existing anymore in the exchange because the robot closed it, I tried to intervene manually but no matter what I do, it stays there in the page.

  • Bot URL →
  • [Optional] Steps to reproduce →
  • Expected result →
2

Anticipating the devs, can you add your bot URL

3

Hi,

now it’s gone but the operations between the Robot and the Exchange are still recovering, it comes 1 instruction every 30/45 seconds. Are you experiencing extreme performance issues?

4

Just checked now and website is responsive again. How is it for you?

5

Hello, thanks for the report. This is related to the recent problem with Indicator service in OKX exchange/ Server load. The deal was closed as expected, it just took a while for it to be updated on the bot page. We released some fixes, and it should be working as expected now. I will mark it as solved in the meantime, but feel free to reach out if the problem persists.